Privacy Policy

Last updated: 26 October 2026


1. Introduction

Endeavour Dyslexia Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.


We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


2. Who We Are

Endeavour Dyslexia Services is an independent provider of dyslexia assessments, specialist teaching and study skills support, educational consultancy and related services.

For the purposes of data protection legislation, Sarah Leighton, trading as Endeavour Dyslexia Services, is responsible for deciding how and why your personal information is used.


Contact details

Email: sarah@endeavourdyslexia.co.uk
Telephone: 07415 413 296
Website: https://www.endeavourdyslexia.co.uk


3. What Information We Collect

Depending on how you interact with us and the services you request, we may collect the following information:


Contact and enquiry information

  • Name, email address and telephone number.
  • Information you provide when contacting us or enquiring about our services.
  • Details of your communication with us.

Assessment and educational information

When you arrange a dyslexia assessment or educational support, we may collect information necessary to provide that service, including:

  • Developmental and educational history.
  • Information about learning strengths, difficulties and support needs.
  • Questionnaires completed by individuals, parents, carers or educational professionals.
  • Previous assessment reports and relevant school information.
  • Assessment results, observations, reports and recommendations.

Information about children and young people

Where services are provided to children or young people, we may collect relevant information from parents, carers, schools, SENDCos and other appropriate sources involved in their education and support.


Website and technical information

When you visit our website, technical information may be collected by the website platform or through cookies and similar technologies. This may include information about your device, browser and how you use the website, depending on the technologies enabled.


Please avoid including sensitive personal information in general website enquiries unless it is necessary.


4. How We Use Your Information

We use personal information where necessary to:

  • Respond to enquiries and arrange initial consultations.
  • Provide dyslexia assessments, specialist teaching, tutoring and study skills support.
  • Prepare assessment reports and personalised recommendations.
  • Communicate with parents, carers, schools and other relevant professionals where appropriate.
  • Provide educational consultancy and support to education settings.
  • Arrange appointments, manage our services and maintain business records.
  • Process payments and meet applicable legal and accounting obligations.
  • Operate, maintain and improve our website.
  • Send marketing emails where you have chosen to receive them.

We only use personal information for purposes that are relevant to our work and consistent with applicable data protection requirements.


5. Our Lawful Basis for Using Your Information

Data protection law requires us to have a lawful basis for processing personal information. The basis depends on the information involved and the purpose for which it is used.

We may rely on the following lawful bases, where appropriate:


Taking steps before entering into a contract or fulfilling a contract: to respond to service enquiries, arrange assessments and deliver services you have requested.

Legitimate interests: to manage enquiries, maintain appropriate business records, communicate with clients and operate our services, where these interests are not overridden by your rights and interests.


Legal obligation: where we need to retain or disclose information to comply with legal or regulatory requirements.


Consent: where you have given consent for a specific purpose, such as receiving marketing emails, or where consent is the appropriate lawful basis for particular processing.

Some assessment and educational information may qualify as special category personal data under data protection law. Where this applies, we must also identify an appropriate additional legal condition for processing that information. This may include obtaining explicit consent where appropriate or relying on another condition permitted by law.


We will ensure that the applicable lawful basis and any additional condition required for sensitive information are established for the relevant activity.


6. How We Share Your Information

We do not sell your personal information.


We may share relevant information where necessary to provide our services or meet our legal obligations. This may include:

  • Parents or carers involved in arranging or supporting services for a child or young person, where appropriate.
  • Schools, SENDCos and other educational professionals involved in an assessment or support plan, where appropriate and authorised.
  • Professional advisers or service providers who help us operate our business.
  • Website hosting, email, IT and other service providers where they need to process information on our behalf.
  • Public authorities or other organisations where disclosure is required or permitted by law.

We aim to share only the information necessary for the relevant purpose. Where information relates to a child or contains sensitive educational details, we take particular care to consider confidentiality, appropriate authority and the individual's circumstances.


7. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.


These measures may include access controls, secure systems and appropriate arrangements for handling confidential assessment records.


No method of electronic storage or transmission can be guaranteed to be completely secure. However, we take reasonable steps to protect the information entrusted to us.


8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected, taking account of our legal obligations, professional responsibilities and legitimate business needs.


Different types of information may require different retention periods. For example, general enquiries, financial records and assessment reports may need to be retained for different lengths of time.


We will securely delete or dispose of information when it is no longer required, subject to any applicable legal or professional requirements.


If you require further information about the retention period for a particular type of record, please contact us.


9. Cookies and Website Technologies

Our website may use cookies and similar technologies to ensure it functions properly, remember preferences and understand how visitors use the site.


Some cookies may be essential for the website to operate. Other cookies, such as those used for analytics, advertising or tracking, may require your consent before they can be used.


You can manage your cookie preferences through the cookie consent options provided on the website, where available. You can also manage cookies through your browser settings.


For further information about the cookies used on this website, please refer to the website's cookie information or cookie settings.


10. Marketing Communications

We may offer the option to receive marketing emails from Endeavour Dyslexia Services.


We will only send marketing emails where we have the appropriate permission or other lawful basis required by applicable law. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us directly.


Unsubscribing from marketing emails will not affect essential communications relating to services you have requested.


11. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request erasure of your information in certain circumstances.
  • Restrict processing of your information in certain circumstances.
  • Object to certain types of processing.
  • Request data portability where the legal requirements apply.
  • Withdraw consent where we rely on consent to process your information.

These rights are subject to certain conditions and exceptions. For example, we may need to retain some information to comply with legal obligations.

To exercise your rights or ask a question about how your information is handled, please contact us using the details in Section 2.


12. Children's Information

We recognise the importance of protecting children's personal information.


When providing assessments or educational support to children and young people, we take care to collect and use information that is relevant to the service being provided. We consider the child's age, understanding, circumstances and applicable legal requirements when deciding how information should be collected, explained, shared and protected.

Parents, carers and other authorised individuals may be involved where appropriate. Access to a child's information is not automatic in every circumstance and will be considered in accordance with applicable law and the child's rights.


13. Links to Other Websites

Our website may contain links to external websites, including educational organisations and information resources.


We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the way we handle personal information or applicable legal requirements.

The latest version will be published on this page, with the date of the most recent update shown at the top.

15. Contact and Complaints

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

Sarah Leighton
Endeavour Dyslexia Services
Email: sarah@endeavourdyslexia.co.uk
Telephone: 07415 413 296



You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Website: https://ico.org.uk/
Telephone: 0303 123 1113